Privacy Policy

Introduction

Utilli, LLC (operating as Tilli) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our payment platform. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the platform.

1. Information We Collect

User-Provided Data: We collect account details such as names, email addresses, phone numbers, and company information. We also gather payment data including card details and billing addresses, transaction histories, and customer communications through support channels.

Automatically Collected Information: We collect usage patterns, device identifiers, IP addresses, browser information, server logs, and general geographic location data based on IP address during your interactions with our services.

Third-Party Sources: We may receive information from identity verification services, payment processors, financial institutions, business partners, and publicly available sources.

2. How We Use Your Information

We use the information we collect for service provision, payment processing, fraud prevention, user communication, experience personalization, usage analysis, legal compliance, user protection, and marketing activities (with your consent).

3. Information Sharing

We may share your information with service providers (such as payment processors, cloud storage providers, and analytics services), business partners (with your consent), legal authorities (when required by law), and during business transfers such as mergers or acquisitions. We may also share anonymized, aggregated data.

4. Data Security

We implement robust security measures to protect your information, including encryption protocols, PCI DSS compliance, SOC 2 Type II certification, HIPAA compliance for healthcare-related information, regular security audits, access controls, and employee training.

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the internet or method of electronic storage is 100% secure. We cannot guarantee absolute security.

5. Data Retention

We retain your information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When your information is no longer needed, we will securely delete or anonymize it.

6. Your Rights

GDPR Rights (European Users): If you are located in the European Economic Area, you have the right to access, correct, or delete your personal data, object to processing, request data portability, withdraw consent, and file a complaint with a supervisory authority.

CCPA Rights (California Users): If you are a California resident, you have the right to request information about the data we collect, request deletion of your data, opt out of data sales (we do not sell your personal data), and not face discrimination for exercising your rights.

To exercise any of these rights, please contact us at privacy@tilli.pro.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies for session maintenance, preference storage, usage analysis, and targeted content delivery.

Cookie types include essential cookies (required for functionality), analytics cookies (to understand usage), and marketing cookies (for advertising, with your consent). You can manage your cookie preferences through our consent banner or your browser settings.

8. Children's Privacy

Our services are not intended for children under 16. We do not knowingly collect personal information from minors. If you become aware that a child has provided us with personal information, please contact us immediately so we can take appropriate action.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers, including standard contractual clauses, Privacy Shield framework applications, and adequacy decisions.

10. Changes to This Policy

We may update this privacy policy from time to time. Changes will be communicated through posting on our website, updating the modification date, and sending email notifications for material changes. We encourage you to review this policy periodically.

11. Contact Us

If you have questions or concerns about this privacy policy, please contact us:

Privacy Email: privacy@tilli.pro

Phone: 1-888-TILLI-00

Address: 8260 Greensboro Dr, Suite 270, McLean, VA 22102

Data Protection Officer (GDPR inquiries): dpo@tilli.pro